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Received used/opened product?

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Just received my order today and when I oepned it..both the bottle rim and the lid rim looked all crusty. Due to covid, I really do not want to use it. has anybody received it like this? It's my first time purchasing this product.

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Re: Received used/opened product?

Hi @mdeelm,

 

I am sorry to see this and I will take a look further. I will send you a message shortly.

 

Warm regards,

Laurie 

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