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Post in Customer Support
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cirquedelis
NEWCOMER I Insider
‎04-13-2022 01:18 PM
‎04-13-2022 01:18 PM

Received broken lipstick

I was so excited to receive a Merit lipstick in the mail today, but when I went to apply it I quickly found out that it actually arrived broken at the base of the lipstick. Is there anything Sephora can do to help?

 

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DaneeBT
MOD Rouge
‎04-13-2022 01:27 PM
‎04-13-2022 01:27 PM

Re: Received broken lipstick

Hi @cirquedelis

 

I'm so sorry to hear that! I will take a look into this then send you a PM.

 

Always,
Danee

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  • ‎04-13-2022 01:18 PM
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