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Post in Customer Support

Received broken bottle (order #)

I was excited to receive my Sephora package today but was so disappointed to find that one of the bottles broke!!!! This was a pretty big order and ALL other products included in my package were affected by the spillage. I was planning to bring these items with me when I visit the Philippines next week. How can I get a replacement ASAP????? Very disappointed with how Sephora handles their packages. Please see attached photos.

 

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Re: Received broken bottle (order #)

Hi @gabrielleesg,

 

I'm sorry to see this! I'll send you a message shortly. Please note the order number has been removed from your post for security purposes. 

 

Best regards,

Laurie 

Re: Received broken bottle (order #)

Hi @LaurieBT , I replied to your message and will wait for updates. 

 

Thanks,

Gabrielle

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Photos4
  • IMG_3308.JPG
  • IMG_3307.JPG
  • IMG_3310.JPG
  • IMG_3309.JPG