Received Used/Damaged Huda Beauty Easy Bake Pressed Powder

[Hulee14]

I ordered a Huda Beauty Easy Bake Pressed Powder.

Unfortunately, the item arrived in used/damaged condition.

There is powder fallout all over the compact, including the mirror, edges, and outer frame, which clearly shows that the product was either opened or mishandled before delivery.

I have attached photos for reference.

This is very disappointing because this is the second time I have received this product in unacceptable condition, and I rely on Sephora for authentic, untouched items.

I kindly request you to please deal with this situation as soon as possible because as I mentioned this is the second time this has happened. I was in need of this product and not expecting this extra procedure just for an un used product. 

Looking forward to hearing from you as soon as possible.

Thanks

[LaurieBT]

@Hulee14, I'm sorry to hear this! It looks like your private messages are turned off, and you can adjust your preferences in your Community settings (on the browser only, not the app). If you would like to send me a private message with your order number, I'll look into this.

Alternatively, for immediate assistance, you may contact our live chat at https://www.sephora.com/beauty/contact-us or call 1-877-SEPHORA (1-877-737-4672). If the chat is unavailable, please keep the page open until the next agent becomes available. Thank you!