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Post in Customer Support
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lnum
GO-GETTER I Rouge
‎05-23-2020 10:36 AM
‎05-23-2020 10:36 AM

Received Defective item

I recently ordered one of the new Sephora candles and received a defective product. The wick was completely separated from the candle rendering it unusable. See pictures. 
71617BF5-F1F0-422F-8986-82DDAB383962.jpeg

 

7D1F8920-2794-4427-9D50-4C76BD890EEF.jpeg

 

F590357B-6E19-4431-8988-91F83575E01E.jpeg

 

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1 Reply
DaneeBT
MOD Rouge
‎05-23-2020 12:14 PM
‎05-23-2020 12:14 PM

Re: Received Defective item

Hi @lnum,

 

I'm so sorry to see this item arrived damaged! I will send you a PM in just a moment to help.

 

Always,

Danee

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  • 1 reply
  • ‎05-23-2020 10:36 AM
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Photos3
  • 7D1F8920-2794-4427-9D50-4C76BD890EEF.jpeg
  • 71617BF5-F1F0-422F-8986-82DDAB383962.jpeg
  • F590357B-6E19-4431-8988-91F83575E01E.jpeg