Promo discount code not received after text sign up

[Anonymous]

I did not receive a 10% discount code after signing up for texts with Sephora and my mother had the same issue. I see a lot of posts with the same problem. Is Sephora handling this problem?

[JJMcC]

I signed up for the texts from Sephora, I replied yes but still didn't get the 10 percent off coupon.

[keelybt]

@JJMcC  I'm sorry to hear that! Please contact us by phone at 1-877-737-4672 or through our live chat for assistance> https://www.sephora.com/beauty/customer-service

[Niwa88]

I haven't received the 10% discount after signing off with text alerts. 

[LaurieBT]

@Niwa88, I'm sorry to hear this! It looks like your private messages are turned off, and you can adjust your preferences in your Community settings (on the browser only, not the app). If you would like to send me a private message with more information, I'll look into this.

Alternatively, for immediate assistance, you may contact our live chat at https://www.sephora.com/beauty/contact-us or call 1-877-SEPHORA (1-877-737-4672). If the chat is unavailable, please keep the page open until the next agent becomes available. Thank you!

[akira003]

I didn't get my 10% code as well.

[keelybt]

@akira003 I'm sorry to hear that!  Please contact us by phone at 1-877-737-4672 or through our live chat for assistance> https://www.sephora.com/beauty/customer-service

[Tazangel33]

It’s the first offer on their app but here it is June and I didn’t get my coat either. Seems like the problem is still there

[LaurieBT]

Hi @Anonymous,

I'm sorry for the trouble and I'll send you a message.

Best regards,

Laurie

[disneymom78]

I also just signed up and no code received 

[LaurieBT]

Hi @disneymom78,

This offer is not currently active, but it will come back from time to time. Please keep an eye on our Beauty Offers page to find current offers. We also have our Savings Event coming up soon! For more details and the dates, visit the FAQ page here: https://community.sephora.com/t5/Customer-Support/Sephora-Savings-Event-FAQs-Holiday-2023/m-p/667339...

Best regards,

Laurie

[SSushhh]

I am also not receiving the promo discount sms as of now too. Tried several times.

[keelybt]

@SSushhh I will send you a PM to help. 

[jennienoble2014]

i did not get a code when i signed up for text so frustrating . 

[DaneeBT]

Hi @jennienoble2014 I'll send you a PM.