Products came open

[sarsuth]

Sephora order arrived this weekend and one of the products had opened and spilled all over the box. Multiple items were damaged because of it. These were all meant to be gifts and now I can’t give them because they are damaged and/or missing half their product from opening inside the box. 

Would appreciate either a refund on my order or getting sent replacement products because paying full price for damaged items is ridiculous. 

 

 

 

[DaneeBT]

@sarsuth sorry to see that! It looks like your private messages are currently turned off. You can adjust your preferences in your settings on a browser, not the app. Please send me a private message with your order number and names of the damaged items or you may contact us via phone at 1-877-737-4672 or via our live chat for assistance.