Product arrived broken

[moonlighttt]

Spoiler

Spoiler

Broken item

the perfume arrived broken:(can something be done about it?

 

 

[DaneeBT]

@moonlighttt I received your PM but I'm not able to reply as your private messages are turned off. You can adjust your preferences in your settings on a browser. Thanks! 

[moonlighttt]

Okay, how to do it exactly?

[DaneeBT]

@moonlighttt You can adjust your account settings (the gear icon) on a desktop or mobile web browser, not the app.

[DaneeBT]

@moonlighttt Sorry to hear that! It looks like your private messages are currently turned off. You can adjust your preferences in your settings on a browser, not the app. Please send me a private message with your order number and name of the damaged item or you may contact us via phone at 1-877-737-4672 or via our live chat for assistance. 

[moonlighttt]

Okay, I did it