Product arrived broken

[JxrdxnM]

Hello,

One of the products that came in an order of mine that arrived today seems to have exploded in its packaging during transit. How can I go about getting a refund? Or ideally, I would love for a new product to be resent.

Thank you!

[LaurieBT]

Hi @JxrdxnM,

I'm sorry to see this! It looks like your private messages are turned off, and you can adjust your preferences in your Community settings (on the browser only, not the app). If you would like to send me a private message with your order number, I'll be happy to look into this. Alternatively, you may contact our live chat at https://www.sephora.com/beauty/contact-us or call 1-877-SEPHORA (1-877-737-4672). If the chat is unavailable, please keep the page open until the next agent becomes available. Thank you! 

Best,

Laurie