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Post in Customer Support
Keerti1213
NEWCOMER I Vib
‎12-19-2021 09:23 AM
‎12-19-2021 09:23 AM

Product Came Broken

My most recent order came damaged, the part that you use to screw the cap on wasn't there and the concealer spilled out into the box. Would it be possible to get a refund or replacement? 

 

Image 12-19-21 at 11.14 AM.jpeg163C9FE8-1658-4C68-A035-65688F5C516B_1_105_c.jpegA50CD853-9044-4B9E-BA91-547BAD879294_1_105_c.jpeg

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2 Replies
DaneeBT
MOD Rouge
‎12-19-2021 09:30 AM
‎12-19-2021 09:30 AM

Re: Product Came Broken

Hi @Keerti1213,

 

Sorry to see that! I'm sending you a PM.

 

Always,

Danee

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1 Reply
DavidPo
NEWCOMER I Vib
‎12-19-2021 09:59 AM
‎12-19-2021 09:59 AM

Re: Product Came Broken

@DaneeBT  can you reply to my post from yesterday?

 

https://community.sephora.com/t5/Customer-Support/Yet-another-pending-paypal-authorization-issue/m-p...

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Conversation Stats
  • 2 replies
  • ‎12-19-2021 09:23 AM
  • 192 views
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  • Image 12-19-21 at 11.14 AM.jpeg
  • 163C9FE8-1658-4C68-A035-65688F5C516B_1_105_c.jpeg
  • A50CD853-9044-4B9E-BA91-547BAD879294_1_105_c.jpeg
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