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Post in Customer Support
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Points not added from Beauty Insider Challenge

Hi!

 

I did the "sign up for text alerts" challenge for 100 points, but didn't receive them. Do I just cancel the messaging and re-add my number (is that even possible)?

 

Re: Points not added from Beauty Insider Challenge

Aah same issue! How long does it take?

Re: Points not added from Beauty Insider Challenge

Hi @kungfuprada,

 

The points should reflect within 24 hours of completing the challenge. If that time frame has passed, please let us know and we will be happy to look into it further for you! 

 

Best regards,

Laurie 

Re: Points not added from Beauty Insider Challenge

Hi @hellovanessa,

 

I'm happy to check on this and I'll send you a message shortly.

 

Best,

Laurie 

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