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Post in Customer Support
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Points deducted for Play pass adjustment!!

I lost 250 pt for this on the 23rd. What is the reason for this and will they please be returned. 

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Re: Points deducted for Play pass adjustment!!

I lost 250 points on the 23rd as well! I’m not subscribed to the play pass and I spend way too much money to just lose out on 250 points. I want them back!

Points deducted for Play pass adjustment!!

I also lost 200 points and I'm pissed off. Please give me my points back! I've spent a lot of money with you to earn those!!

Re: Points deducted for Play pass adjustment!!

Hi @McStephens, sorry for the confusion! I will PM you shortly with more info.

RE: Re: Points deducted for Play pass adjustment!!

I’ve lost 250 points as well on April 23rd.

Re: RE: Re: Points deducted for Play pass adjustment!!

This happened to me too! Very disappointing and frustrating! 

Re: RE: Re: Points deducted for Play pass adjustment!!

Hi @EmKS , @Yeshially ,@alyssaivanoff  and @DrLaurie ,

 

I am sorry to hear this! Please send me a PM with your registered email address and I will look into this further for you.

 

Best,

Zakiya

Re: RE: Re: Points deducted for Play pass adjustment!!

Thanks, but I was able to resolve via customer support!

Re: RE: Re: Points deducted for Play pass adjustment!!

Another MOD got back to me last night, but thank you. 

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