Please help a newbie here!

[SarahEire]

Hey everyone,

I’m new to the community here and would really like some help on my previous post. Does anyone know how I can get assistance from the moderators? I really need help getting a refund. 

[SarahEire]

Just for all other beauty insiders’ information, because I know I searched all the comments looking for answers previously. 
Mods will ask to private message you just to tell you that y oh u are going to be refunded, so it looks like they have helped when the haven’t.

Sephora possibly has the worst customer service out of all companies. 

[keelybt]

@SarahEire  It looks like your private messages are currently turned off. Please send me a private message with your order number or you can contact us by phone at 1-877-737-4672 or through our live chat for assistance> https://www.sephora.com/beauty/customer-service

[SarahEire]

I have sent you a private message with my order number 

[SarahEire]

I have private messages turned on but when I try to message you it says you don’t have them turned on.