Pending Order & Out Of Stock Item

[ilovedinos]

I have been keeping a close eye on my two recent online purchases with Sephora since I ordered the first exactly a week ago and have yet to see the PENDING status change. I have seen that there's an expected amount of time to wait for orders but it seems one of the items I ordered last week is now out of stock and I am hoping it wont affect what I have already ordered and paid for. Has anybody had this happen to them? I don't want my entire order to get cancelled or not receive the limited edition item I really wanted.

[RaquelBT]

Hi @ilovedinos,

I'm sorry to hear this! I'll be sending you a private message shortly to assist. 🙂

Best Regards,

❤️ Raquel

[jojob77]

they seem to be ignoring people. I've emailed a few times about my order with no reply. I called tonight and they hung up on me. BS. going to ULTA from now on

[atspare]

Hung up on me too today

[RaquelBT]

Hi @jojob77,

We're currently experiencing higher than normal volume and we are responding to messages in the order they are received. I sincerely apologize about this! If you have any questions about an order, please feel free to private message me so I can assist. Thank you!

Best Regards,

❤️ Raquel