Payment error - your payment could not be processed

[rumziessss]

I've been trying multiple cards and I reload the site, and I switched to the app, but every time I try to pay at checkout I get this message:

"Payment error - your payment could not be processed. Please verify that your card number, expiration date and cvn are correct and that your billing address matches what the bank has on file. We have reversed any pending charges to your account."

Please help me out.I know that all of my card information is correct and up to date as i’ve used it for other transactions without any trouble 

[ValeF]

So was the issue resolved? My Sephora CC keeps saying error even though everything is right. 

[DaneeBT]

@ValeF I'm so sorry to hear about this! I recommend reaching out to Comenity Capital Bank directly for more information. Please call:

1-866-841-5037 (Sephora Visa) 
1-866-864-7787 (Sephora Visa Signature) 
1-866-702-9946 (Sephora Credit Card)

[Luce2006]

I’ve had this problem also this month saying I need to check the expiry on my cards but they’re all up to date, can anyone assist? 

[DaneeBT]

Hi @Luce2006 Sorry to hear that! I'll send you a PM.

[UnicornGirl]

Yes this happened to me and they say it's my card when the card worked a week earlier. The money is also missing from my account and it seems like there are lots of people with the same issue. 

[tanyastoyanova]

Same problem!!!!! Can someone help?? I've contacted my bank and Sephora and i cannot fix this issue.

[LaurieBT]

Hi @tanyastoyanova,

I'm sorry for the trouble! I'll send you a message.

Best,

Laurie

[IsaAlee]

I am having the exact same problem. Tried to solve it yesterday via chat but to no avail. Could someone please help me, thank you 

[LaurieBT]

Hi @IsaAlee,

My apologies! I’ll send you a message shortly.

Best regards,
Laurie 

[katmancia]

I am having the same issue, and I've been on hold for 30+ minutes on the phone w Community/Bread. #sephoracreditcard

[emma61455]

I have the same issue 

[DaneeBT]

Hi @emma61455

Oh no! I will send you a PM.

Always,
Danee

[Mizz604]

It's been happening to many of us, since way back to Oct/Nov 2021. There are multiple threads asking Sephora for help, this is THEIR ISSUE  yet there's been no resolution. I got so fed up I don't shop here anymore. It's horrible customer service to let so many of us, who all placed & received orders with the same cc previously, to just basically throw their hands up & offer NO SOLUTION. Don't waste your time phoning in either, there's no resolution there either. I guess they make so much money they don't care. 

[DaneeBT]

Hi @rumziessss,

I will look into this for you then send you a PM.

Always,
Danee

[isahughes]

help im having this issue too.

[LaurieBT]

Hi @isahughes,

I'm sorry to hear this! I'll send you a message shortly.

Best regards,

Laurie 

[Marz23456]

same issue!!

[keelybt]

@Marz23456 I will send you a PM to help.