Payment Error

[Lisa42028]

I've been seeing some people having a payment error with their order even though their cards are perfectly fine. Has anyone been able to solve this yet? I've tried multiple times with different card and have no errors in the addresses I'm putting in so I dont know what to do anymore. 

[tamanatab]

Hi am having the same issue and all my information is correct

[annilena]

Hi, I´m having the same problem. 

Can someone help me please? Thanks 

[DaneeBT]

Hi @annilena,

I'll look into it then send you a PM.

Always,
Danee

[LaurieBT]

Hi @tamanatab,

I'll be happy to check on this and I'll send you a message. Thank you!

Best,

Laurie

[bkjang]

I am also having this issue with several credit cards showing "Payment Error". Please advise. Thank you. 

[DaneeBT]

Hi @bkjang,

I'll look into this then send you a PM.

Always,

Danee

[emiiiilyyy]

I’ve been having the same issue. I even sent an email to customer service but haven’t got anything back from them. Can someone help me with this issue as well?

[LaurieBT]

Hi @emiiiilyyy,

I'm happy to check on this and I'll send you a message shortly.

Best,

Laurie

[Adrianuka]

I also had a similar problem it says order cancelled unsuccessful authorization I need help is it processing because my PayPal says pending on sephora to authorize I called and they said its my bank holding it..? 

[LaurieBT]

Hi @Adrianuka,

I'm happy to check on this and I'll send you a message shortly.

Best,

Laurie

[ilonah]

I have been having this issue as well. Has anyone found a way to fix this?

[DaneeBT]

Hi @ilonah,

I'm going to send you a private message in a moment.

Always,
Danee

[CJZarzy]

I am having this same issue. Would greatly appreciate some assistance to resolve this problem. 

[DaneeBT]

HI @CJZarzy,

I'll look into it then send you a PM.

Always,
Danee

[Balreen]

I’m having the same problem, I’ve tried using both my credit cards and doesn’t go through with my transaction.

[DaneeBT]

Hi @Balreen,

Sorry to hear that. I'll send you a PM after looking into it.

Always,
Danee

[DaneeBT]

HI @Lisa42028,

I will look into this for you then send you a PM!

Always,
Danee

[djennyi]

Can you also help me with this problem? Rly appreciate it

[LaurieBT]

Hi @djennyi,

I'm happy to check on this and I'll send you a message shortly.

Warm regards,

Laurie

[arianna02]

Please help me as I have the same problem. I've even placed a successful order just 2 weeks ago so there shouldn't be an issue. Customer Service on the phone was not very helpful.