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Post in Customer Support

PayPal

I had an unfortunate experience at Sephora this week.

 

The staff member who helped me with my return had never heard of PayPal. She kept asking me about it, as though I had made up the service. She rolled her eyes at me in demanding this information. She then insisted on giving me an in-store gift card. It then took a manager in order to get this changed into a regular gift card. 

 

What is the official policy returning returns for items that were purchased using PayPal, please?

 

Thanks.

 

 

Re: PayPal

Hi BlushManiac!

 

I'm sorry to hear about your recent store experience! I'll send you a PM to obtain more information from you.

 

Always,

Danee

Re: PayPal

@BlushManiac screenshot from the return policy regarding PayPal. HTHScreenshot_20170821-212258.png

 

 

 

 

 

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