Past Delivery Date - ONTRAC

[KatKasablanca]

My order was supposed to be delivered yesterday, and as of 5:30am today, it still has not arrived.

I called Ontrac (who has screwed things up for me before), the CS rep took my information, asked how late she could call me (I said mid-night), and said that she would page the driver, and call me back.

Never happened.

Up until mid-night, the Sephora's tracking page said:

"Tuesday, July 17th OUT FOR DELIVERY"



Now it says:

"Delivery date information will be available once details are provided by the carrier. OUT FOR DELIVERY"


And Ontrac's direct tracking page hasn't been updated since 12:00pm and out for delivery:


Is there anyone who can help me? This is really stressing me out, as it was a pricey order...and I used Flash Shipping.

[PenelopeBT]

Hi @KatKasablanca,

I'm so sorry to hear this. I will send you a private message to provide further assistance.

Stay Gorgeous,

Penelope