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Post in Customer Support

Package says delivered but no package!

Hi I placed 2 orders within the same hour on October 26th and they were said to be delivered on October 28th...the date arrives and I received nothing. I checked on the app and it says it was delivered on October 27th! Which is a day earlier but still. I checked my front porch, any hiding places, my garage side and the mailbox. I don't have my package. I'm super nervous if it was just stolen or something. And it's my first online order too so I'm super disappointed...please help.

Re: Package says delivered but no package!

Hi @anyasephora,


I'm sorry to hear this and I'll take a look further. I'll send you a message shortly.




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