Package never received

[helenthemelon]

It says that my package got delivered to a “back door” but there is no way someone from the outside has access to my back door. They would need to go inside my house to go back there. I never got my package. How is Sephora going to resolve this? 

[SianBT]

Hi @helenthemelon, 

Sorry to hear our carrier may have had difficulty delivering your order. We have many ways we can resolve this for you!

Upon review, you have already spoken with one of our Beauty Advisors via email. If there is anything additional we can assist you with, please feel free to call us at 1-877-SEPHORA or send a PM to a mod 🙂

Bisous, 

Sian