Package delivered to wrong mailbox

[jjord24]

My order was delivered on Wed morning. I checked the mailbox but nothing was there. I finally was able to see the photo that fedex provided of them leaving my order in the mailbox clearly labeled ‘c’ which is my neighbors unit, and mailbox. Despite the shipping address that I provided specifying unit ‘B’ for delivery. Now my package is missing. I am without the refill of some of my essential skincare/ makeup items, and I am certain that this is due to the fact that attention was not paid to making sure my order was delivered to the full, correct address. 

[DaneeBT]

@jjord24 sorry to hear that! It looks like your private messages are currently turned off. Please send me a private message with your order number or you may contact us via phone at 1-877-737-4672 or via our live chat for assistance. Thank you!

[living28]

My package also got shipped to the wrong address it’s stuck in new york

[LaurieBT]

Hi @living28,

I'm sorry to hear this! It looks like your private messages are turned off, and you can adjust your preferences in your Community settings. If you would like to send me a private message with your order number, I'll be happy to look into this. Alternatively, you may contact our live chat at https://www.sephora.com/beauty/contact-us or call 1-877-SEPHORA (1-877-737-4672). If the chat is unavailable, please keep the page open until the next agent becomes available.

Best regards,

Laurie  

[living28]

Please help😭