PLEASE HELP!! I can't remove from my shopping basket!

[mnd22]

I wanted to try a free sample promo but then when I got to the check out it said that there were difficulties with my order. When I went back to my shopping basket it said that one of my items were Canada Restricted and I had to remove it. The problem is, I can't. How can I remove it so that I can check out my other items?!

[trinikrystle]

can a reset be done to mine as well

[JaneanBT]

Hi @trinikrystle, 

I will send you a private message.

Best Wishes,

Janean

[Tamara89m]

The same problem here. Could you please help resetting the cart? Thank you! 

[keelybt]

@Tamara89m  It looks like your private messages are currently turned off. Please send me a private message with your registered email address or you can contact us by phone at 1-877-737-4672 or through our live chat for assistance> https://www.sephora.com/beauty/customer-service
 

[Toad22]

Can you reset my basket too please? Ended up with way too many of the same product in my basket. Thanks

[LaurieBT]

Hi @Toad22,

To remove items from your basket, please click "Remove" below the item. If you added multiple quantities of the same item, please change the quantity to 1 in the basket.

Warm regards,

Laurie 

[ckstone2]

Can you please reset mine as well? I accidentally added a promo that I don't want and would like to add a different one.

[JaneanBT]

Hi @ckstone2, 

It looks like  you have placed your order successfully. Please send me a private message if you need assistance. Thanks! 

Best Wishes,

Janean

[ttvl]

The same thing has happened to me. Any chance you could clear my shopping basket as well?

[keelybt]

@ttvl I see that you have successfully placed your order. 

[btmod1 · Accepted solution]

Hi mnd22. We've reset your shopping basket so you should now be able to continue through Canadian checkout. To get a list of promotional offers that are valid for Canadian orders, we invite you to call us at 1-877-SEPHORA (1-877-737-4672) & select option 2 to speak with one of our Beauty Advisors. We hope this helps!

[Anonymous]

Could I get mine reset too as well? I have the same problem. 😞 Thank you.

[LaurieBT]

Hi @Anonymous,

I'm sorry for the delay in our response! I took a look further, and I see that you were able to successfully place your order. If any additional assistance is needed, please send me a private message with details. Thank you. 🙂

Best regards,

Laurie

[Cindimomo]

I have the same problem,,please help...

[estrelas]

I'm having the same problem. Can someone reset my cart as well? Thanks!

[maraschinocherry]

I have the exact same problem. I have been wanting to place an order for over a week now. Please reset my basket?

[jenniferfelice]

Can you reset mine as well since I can't have that deluxe sample?

[mrscleaver]

Thanks very much dianabt! Time to shop now 🙂

[dianabt]

Hello mrscleaver, you are all set and I've reset your shopping basket too. Please don't hesitate to let us know if you have any other comments or concerns!

[mrscleaver]

This just happened to me as well (I 'won' the free Buxom Lash mascara in beauty roulette). Can you please reset my basket as well?