PLEASE HELP!! I can't remove from my shopping basket!

[mnd22]

I wanted to try a free sample promo but then when I got to the check out it said that there were difficulties with my order. When I went back to my shopping basket it said that one of my items were Canada Restricted and I had to remove it. The problem is, I can't. How can I remove it so that I can check out my other items?!

[Anabel2b]

I need help as well. Trying to delete a free mini dior foundation I added a while back but no matter what I do it doesn't let me. When I try to order it says that item has an error and needs to be removed first but I can't. Can someone help?

[DaneeBT]

@Anabel2b please try switching to the US side of the app, then back to the Canadian side. This can remove any possible out of stock items from your basket that might be contributing this issue.  Please click your name/photo icon, then scroll down to App Settings. Please click US, then switch it back to Canada. If the issue persists afterwards please let us know. 

[Anabel2b]

I sent you a private message

[Anabel2b]

I'm in the U.S. so I switched to Canada and then back to U.S. It deleted my regular item I had but the free mini Dior is still there and I can't remove it

[DaneeBT]

@Anabel2b sorry about that! It looks like your private messages are currently turned off. You can adjust your preferences in your settings on a browser, not the app. Please send me a private message with your registered email address and additional details or you may contact us via phone at 1-877-737-4672 or via our live chat for assistance. 

[Anonymous]

can a reset be done to mine as well

[JaneanBT]

Hi @Anonymous, 

I will send you a private message.

Best Wishes,

Janean

[Tamara89m]

The same problem here. Could you please help resetting the cart? Thank you! 

[keelybt]

@Tamara89m  It looks like your private messages are currently turned off. Please send me a private message with your registered email address or you can contact us by phone at 1-877-737-4672 or through our live chat for assistance> https://www.sephora.com/beauty/customer-service
 

[Anonymous]

Can you reset my basket too please? Ended up with way too many of the same product in my basket. Thanks

[LaurieBT]

Hi @Anonymous,

To remove items from your basket, please click "Remove" below the item. If you added multiple quantities of the same item, please change the quantity to 1 in the basket.

Warm regards,

Laurie 

[ckstone2]

Can you please reset mine as well? I accidentally added a promo that I don't want and would like to add a different one.

[JaneanBT]

Hi @ckstone2, 

It looks like  you have placed your order successfully. Please send me a private message if you need assistance. Thanks! 

Best Wishes,

Janean

[ttvl]

The same thing has happened to me. Any chance you could clear my shopping basket as well?

[keelybt]

@ttvl I see that you have successfully placed your order. 

[btmod1 · Accepted solution]

Hi mnd22. We've reset your shopping basket so you should now be able to continue through Canadian checkout. To get a list of promotional offers that are valid for Canadian orders, we invite you to call us at 1-877-SEPHORA (1-877-737-4672) & select option 2 to speak with one of our Beauty Advisors. We hope this helps!

[Anonymous]

Could I get mine reset too as well? I have the same problem. 😞 Thank you.

[LaurieBT]

Hi @Anonymous,

I'm sorry for the delay in our response! I took a look further, and I see that you were able to successfully place your order. If any additional assistance is needed, please send me a private message with details. Thank you. 🙂

Best regards,

Laurie

[Cindimomo]

I have the same problem,,please help...

[estrelas]

I'm having the same problem. Can someone reset my cart as well? Thanks!