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Post in Customer Support
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Order with damaged and missing item

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Hi, unfortunately my order contained both a damaged item and a missing item. The Mario Badescu drying lotion had shattered in the shipment box and the contents had completely spilled. Additionally, the Ordinary Granactive Retinoid* 2% Emulsion was missing from my order. Please see photos above for details. Could you please let me know how I can obtain either a refund and/or a replacement? Thank you. 

1 Reply

Re: Order with damaged and missing item

HI @bluekiwi2011 Oh no! I'll send you a PM.

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  • IMG_2978.jpeg
  • IMG_2980.jpeg
  • IMG_2981.jpeg
  • IMG_2983.png