Stores & Services
Find a Sephora

Happening at Sephora

View all


From makeovers to personalized skincare consultations

Free Classes

Get inspired, play with products & learn new skills

Showing results for 
Search instead for 
Did you mean: 
Post in Customer Support

Order stuck in processing

I placed my order on an early morning Friday at 9:45 AM and as of Monday afternoon at 2 PM the order is still "in process." Considering the site says, "Processing time usually takes 1 business day and orders will arrive within 3 business days from when the order is processed" -- it seems my order should have shipped by now. I'm wondering what the hold up is -- and when I might be able to expect it to ship?

Re: Order stuck in processing

Hi @chovaleoni,


I'm sorry to hear that your order has not shipped out yet. Please send me a PM with your order number so I can assist you further. 




1 Reply
Conversation Stats
  • 1 reply
  • 0 Hearts Given
  • 2 Contributors