Order still in progress for 8 days. Has not been shipped

[Anonymous]

I'm aware that there are orders in progress, but when will my order ship? I waited 8 days so far and it hasn't shipped yet. Please reply when you can! Thank you

[PenelopeBT]

Hi @Anonymous,

I will send you a private message to provide further assistance.

Warm Regards,

Penelope

[Kim888]

@Anonymous you may want to view this thread on when to expect shipments and what to do if your deadline has passed. https://community.sephora.com/t5/Customer-Support/Message-regarding-November-Order-Processing-Delays/m-p/3503230

[Ezziebee106]

Since you have Rouge and therefore should have flash shipping, this is especially odd. I had my first order of flash literally yesterday and it shipped on the same day. I think you should reach out to Sephora on this one, especially considering you have Flash from being so dedicated- and spending a lot of money- at Sephora.

[Mmccready93]

I have Rouge and am still waiting on a order from November 15th....