Order status.

[mskait29]

Hi everyone. I was just wondering if anyone could help me out with this. I have 2 orders in progress and they haven’t been shipped yet but this morning I checked my bank account and Sephora has transferred the money for each order back into my account. I checked the order status and it says they are both still in progress. Any idea what’s up?

[LaurieBT]

Hi @mskait29,

I am sorry for any confusion! You may be seeing that pre-authorizations have dropped from your form of payment, looking like you received a refund from Sephora - This is not a refund, and you will still be charged once your orders ship out. When you place an order, the initial authorization will drop from your account in 1-7 business days and the order will be charged to your account once it ships. Thank you!

Best,

Laurie

[mskait29]

Thank you! 😊