Order delivered to wrong address

[deephd]

Hi Sephora,

I got the email confirmation that my Sephora package was delivered today. But the attached picture shows that it is not my apartment mailroom. I am attaching pictures of my mailroom below.

I am a Sephora VIB customer and have ordered online many times-- this is the first time it has happened to me. This is a pretty expensive order and I will really appreciate your help with this matter.

Thanks a lot

Debjani

My mailroom: 

 

 

[keelybt]

@deephd I have removed your order number from your post as we do not allow that information shared publicly.  It looks like your private messages are currently turned off. Please send me a private message with your order number or you can contact us by phone at 1-877-737-4672 or through our live chat for assistance> https://www.sephora.com/beauty/customer-service