Opened Box

[kscott14]

I received my Sephora Favorite Beauty Unmasked box today and the tape on the box looks like it had already been cut. Also, one of the products (dr.brandt) wasn’t concealed properly. This is the second Sephora Favorite box this week that I’ve had a problem with while ordering online. I’ve attached pictures. My order number is #7490321340.

[iwantallmakeup]

I've received many items that have the box opened. It's like whoever packed the box wanted to open it and look at the product. I find it disgusting and very frustrating!

[JamilaBT]

Hi @kscott14 + @iwantallmakeup. So sorry about your packages arriving in this condition. Thank you for bringing this to my attention. I will reach out to our Distribution teams to inquire about this product. If you receive damaged or defective items, please contact customer service immediately so we can assist you. I also recommend not posting your order information or Beauty Insider email address on public posts, for your own privacy and protection. 

I will send you both a PM.

xo,

Jamila