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Post in Customer Support
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Open product in shipping

  1. E651A6F2-2D3C-43A3-8A28-E98A433B2EB2.jpeg

6921AAC8-2A58-47CC-A1B7-2353ADDCDCBB.jpeg

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I got my JVN hair oil today and when I opened the box the whole top of the bottle was open and there was oil everywhere. I don’t even think the bottle is full anymore. 
I would love to get a replacement somehow but jnalso don’t want to have to wait another 2 weeks to use my product when it wasn’t my mistake. Any information or help??

Re: Open product in shipping

Hi @vanessalnel,

 

I'm sorry to see this! I'll send you a message.

Best,
Laurie
 

Re: Open product in shipping

Ah none of my photos uploaded! 

5DB1E44E-7300-4342-8B8F-4392F03A5114.jpeg

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2 Replies
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Photos7
  • E651A6F2-2D3C-43A3-8A28-E98A433B2EB2.jpeg
  • 6921AAC8-2A58-47CC-A1B7-2353ADDCDCBB.jpeg
  • B4B63E60-199D-4D03-842E-79FBABEAC6E5.jpeg
  • CEFBD73A-B702-44D0-A1E2-4136E340D4DE.jpeg
  • 52257821-AF23-4E12-B48E-2421D99AC862.jpeg
  • 5DB1E44E-7300-4342-8B8F-4392F03A5114.jpeg
  • DB413789-153A-4F09-96BD-AC66768D8719.jpeg