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Post in Customer Support
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Online returns not working, unable to print return label

I am attempting to print a return label to return an item. I have tried on several browers and when I go to press the 'Print Return Label' button it is completely unclickable. Not sure if this is a website glitch or intentional. Usually when you go to return something it also sends a copy of the label to your e-mail address, which is not happening. Please fix this. Thank you.

Re: Online returns not working, unable to print return label

Hi @SailorTofu@BeckyBloomwood@azam

 

If you are still having trouble with this! Please send me a PM with your registered email address. We will ensure you are emailed our Merchandise Return Label. 

 

Thank you, 

 

Sian

Re: Online returns not working, unable to print return label

Happened to me before. Ways to try again:

 

1. Open an incognito (private) web browser and try again. OR

2. Clear your caches and cookies and try again. OR

3. Try a different web browser.

 

Re: Online returns not working, unable to print return label

I'm having the same issue today (Tuesday). Did you ever have any luck?

Re: Online returns not working, unable to print return label

Same here.. still happening today. I've tried 20 times!



 

Re: Online returns not working, unable to print return label

I am having the same issue now. 

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