Online order exchange

[alexarae729]

Hi! I purchased an item online during the sale and it is the wrong color. I would like to exchange for the right color, however this is an online only product. I’m afraid if I return this via mail or in stores, I won’t get the discount. How can I exchange an online only product?

[keelybt]

@alexarae729 I'm sorry for the confusion! We don't have a way to process an exchange by mail. You can view our full return policy here> https://www.sephora.com/beauty/returns-exchanges

[alexarae729]

Thank you! If I take it in store, are they able to order it online for the discounted price I paid or will I just need to return, re-order, and eat the cost?

[keelybt]

@alexarae729 I don't believe they would be able to reorder for you at a discount.