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Post in Customer Support

Online order cancelled



I currently live in Australia, but I am trying to get some products delivered to my friend who lives in NYC so that she can forward them onto me since Sephora-USA does not do international shipping to Australia. 


I have tried paying for these orders with my credit card and PayPal.


But every time time I make an order, I get an email from Sephora saying "For your own security and protection, we have cancelled your order because we were unable to confirm your payment information."


I find this incredibly frustrating since I am a VIB Rouge member and I am wanting to continue to purchase from Sephora to remain a VIB Rouge as I do greatly benefit from it. 


Please help!


Kind Regards,




Anonymous Insider

Re: Online order cancelled

I live in Australia and am trying to send a birthday gift to my mother who lives in the USA.  I have ordered products through the (usa site) to be sent to a US address and THREE TIMES my orders have been cancelled.  Does anyone know why?  My cards and addresses are all valid, I don't understand. 

Re: Online order cancelled

Hi @Anonymous,


I commented on your CS post as well! I'll be sending you a PM shortly.


Best Regards,


❤️ Raquel 

Re: Online order cancelled

Hi NatashaLynne,


So sorry for the inconvenience caused! I'm going to send you a private message now so I can look into this for you. Thanks!

Stay Fabulous,
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