Oct Play Box had different samples than email ad.

[CoolMom14]

So I saw an email that talked about the “complexion” box for Oct. I was really looking forward to the products shown. I was a little disappointed to see that I didn’t receive the same products and the brand MakeUp Forever was repeated in my box instead. Anyone else experienced this?

[ZannaBT]

Hi @CoolMom14,

I apologize for the confusion. Preview emails do not necessarily reflect what you will receive in your box. There are different variations of the boxes that are sent out. Make sure you have filled out your Play Profile, as we do take your preferences into consideration when curating your box.

[CoolMom14]

Thanks Zanna, for the reply. I do understand now, however, I didn't find my October box to be satisfactory. It felt like the samples I received were taken from an "overstock" pile and shipped. I do hope that my next boxes are better, otherwise I may contemplate cancelling my subscription, which I would absolutely would hate to do. I love Sephora! 🙂