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Post in Customer Support

Not even a substitute?

I think many of us are a little fed up with samples being sent to us that have been substituted for the ones we requested. It bugs me because in the past their system worked great, everyone was happy, nowadays we just have to accept whatever crap gets thrown in our box it seems. These samples wont get Sephora extra sales nor will they promote goodwill. It is also extremely wasteful as so many end up being thrown away.

 

Anyway, today my order arrived with NO samples, not a single one! This sucks Sephora!!

Re: Not even a substitute?

Hi @grizzlymaze,

 

I'm so sorry to hear this. I will send you a private message to provide further assistance.

 

Warm Regards,

Penelope

Same problem. Messaged them on Facebook. I they came back...

Same problem. Messaged them on Facebook. I they came back with a whole 75 points. I said thanks but no They agreed and they sent me one of the festival bags ((12 samples)). Speak out. Dont let them get away with this. If we do I think they will make sure are getting there samples!!!
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