No recent order showing

[Anonymous]

I ordered from sephora.com yesterday and received my confirmation email. But when I went to check if it shipped not only does it say my order number is invalid but it also doesn't show any recent orders when I go to my account. I know yhe purchase went through because it's pending on my debit card and I received the confirmation. So how do I see my recent orders or track the purchase?

[jaguu]

I am also having the same issue. I have the confirmation email but when I go to look at My Orders nothing shows up.

[DaneeBT]

Hi @jaguu,

Please make sure you are fully logged into your online account. You may need to log out then log back in! Additionally, I see that your order is currently being processed and you'll be notified via email once it has been shipped. If you have any additional questions, please send me a PM so I can further assist you!

Always,

Danee

[Anonymous]

Hey that fixed it for me! Thanks!

[LeeLeeLeeLee128]

I can’t see my orders, and I stupidly purchased them without the discount code. I want to ask to have this order amended to include the discount code or I would like to cancel this order. Can someone contact me?

[ZakiyaBT]

Hi @Anonymous, @taylorehren and @LeeLeeLeeLee128,

I am sorry to hear this! Try signing out of your account and sign back in. You may also want to try clearing your browser cache and cookies, sign out of your account, close out the browser completely and sign back in again. If you still have issues please feel free to send me a PM. 🙂 

Best,

Zakiya

[taylorehren]

I am having this issue as well. With 3 separate orders. 

[elenadani]

Also having this issue. 

[ZakiyaBT]

Hi @elenadani,

If you still need assistance with your order please send me a private message with your order number. Thanks!

Best,

Zakiya

[sallowry]

Hi there, I’m having this same issue as well!

[ZakiyaBT]

Hi @sallowry,

To ensure the safety of our distribution center employees, we have implemented certain safeguards that are contributing to current order delays. Rest assured that our teams are working as quickly and safely as possible to get your order to you. If you still need assistance with your order, please send me a private message with your order number and I will look into this further for you. 

Best,

Zakiya

[Danieal]

Also having this issue!! Payment processed, but no tracking or information online 

[DaneeBT]

Hi @Danieal,

We are working diligently to get all placed orders filled while prioritizing the safety of our employees. I see that your order is currently being processed and you'll be sent an email as soon as it has been shipped. Thank you for your patience!

Always,

Danee

[autumn1141]

The same thing is showing for me, I ordered the 11th and got my confirmation email, but nothing under recent orders 

[LaurieBT]

Hi @autumn1141,

Please sign out and sign back in, then check to see if you'r able to view your Recent Orders. If the issue persists, please feel free to send me a private message with your registered email address. Thank you!

Best regards,

Laurie

[amanda0703]

This happened to me as well.. I just ordered multiple items on 4/7 and it says it will arrive by 4/15 on my email but no tracking number or no recent orders for days now. Today is 4/13.  

[Grimeycat]

I am having this issue as well! It’s not showing up in recent orders and I haven’t received any shipping information 

[JaneanBT]

Hi @Grimeycat,

I will send you a private message so I can further assist you. Thanks! 

Best Wishes,

Janean

[LaurieBT]

Hi @amanda0703,

I will check on this for you and I will send you a private message shortly. Thank you!

Warm regards,

Laurie

[Anonymous]

Having the same problem 

The money on the card is being taken and replaced 

it’s saying something about authorization 

help please! 

[LaurieBT]

Hi @Anonymous,

I'll take a look further and I'll send you a message.

Best regards,

Laurie