Sephora

Stores & Services
Find a Sephora

Happening at Sephora

View all

Services

From makeovers to personalized skincare consultations

Free Classes

Get inspired, play with products & learn new skills

cancel
Showing results for 
Search instead for 
Did you mean: 
Post in Customer Support
|

No receipt Exchange

Can I return an eyeshadow that was a gift with no receipt? My mom paid cash and was told I would get a notification (email) if she used my insider card, which I have never gotten from all my past purchases, so there’s no way to look the purchase up in the system. I called Sephora Canada help line and the girl on the phone said I could but when I went in to exchange they said I couldn’t because there was no proof of purchase. 

Re: No receipt Exchange

Hi @abbylinds1

 

As @kaaaylarr mentioned, if the purchase was under your account or hers, then the Cast Member can look this up that way. We recommend contacting another store to see if they can assist you with this. Thank you!

 

Best,

Mali

RE: No receipt Exchange

If it's on your account as a purchase you shouldn't have a problem they can pull it up through your membership if it was used.
2 Replies
Conversation Stats
  • 2 replies
  • 582 views
  • 2 Hearts Given
  • 3 Contributors