No free samples with my order

[Aivyoh]

Hi, I made two orders with Sephora and did not receive any free samples. This is very disappointed considering I'm a Sephora VIB member.

[joannw]

I never get samples either 

[melissabt]

@Aivyoh,

I am very sorry that samples were missing from your orders! I had to edit your post and remove your order number as we do not let our clients post them on our public forum. I am going to send you a message momentarily. Thank you.

[Aivyoh]

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@melissabtwrote:

@Aivyoh,

I am very sorry that samples were missing from your orders! I had to edit your post and remove your order number as we do not let our clients post them on our public forum. I am going to send you a message momentarily. Thank you.

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Hi Melissabt,

Thank you for reaching out.  I saw your message.  This is actually not the first time samples are missing from my orders.  Hopefully it will not happen again.  Thank you.

[joannw]

It happened