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Post in Customer Support

No Sound in App?

Every time I play a product video on the Sephora app, I can’t hear any sound. I have an iPhone and my ringer will be on, volume all the way up, but still can’t hear anything. 

Does anyone have any solutions?



Re: No Sound in App?

I have that exact same issue. I’ve tried everything from removing and reinstalling to messing with all my settings But nothing has worked. I even had to delete the app just to reply to your message on here because it wouldn’t allow me to do it on the app. Love the products hate the app

Re: No Sound in App?

Hi @ParedesLoves,


I am so sorry to hear that! I recommend restarting your mobile device to see if this fixes the issue. If it does not, I may suggest shopping on our mobile site or a desktop. I'm sorry for any inconvenience!




Re: No Sound in App?

@pigbananas I'm sorry to hear that you are having difficulty. Please try deleting and reinstalling the app. 

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