No Damaged Item Replacement

[CeceP2610]

It’s been three week that I have been in contact with Sephora for a cancelled order, damaged item and replacing the item. I still haven’t received the item and the numerous promised the customer service agents keep giving. Such as “extra point for the inconvenience” and the “additional goodies” which mean a single sample after two weeks of not sending the order. Now after three weeks and no update I contacted the customer service once more and what do they tell me ? “Our Solutions Team had reviewed your account and you can place orders online from now. Please, keep in mind you must use your own CC to place online orders” That they reviewed my account and that I must use my own CC to place orders, as if I purchase my order with a different CC in the first place. Sephora not only do you lie to your customers when they have to hassle with customer service via phone and email with you treat them like frauds reminding them to use their own CC. Worst part is that all these messages were on the same email thread. You can’t even keep track of what you’re doing to resolve problems.

[LaurieBT]

Hi @CeceP2610,

I am sorry for the trouble and thank you for sharing this feedback with us. I will take a look in more detail and will send you a private message shortly. Please note that the images containing your order numbers were removed for security purposes. Thank you!

Best regards,

Laurie 

[CeceP2610]