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Post in Customer Support

New Sephora Credit Card Not Working

I just opened a Sephora credit card and am getting this error message when trying to place my order


"For security reasons, we cannot accept your temporary credit card with Sephora for this purchase. Please change your payment method. Your new credit card with Sephora is on the way and you can use it soon."


I don't mind using my regular card but I won't get the discount, and I would like to purchase a lot of items since I am needing all new make up and skin care products. I will also be going away in 10 days and am afraid the card won't come in time. Please help!

Re: New Sephora Credit Card Not Working

Hi @AEtienne,


I'm so sorry for the trouble! Please contact us via phone at 1-877-737-4672. One of our representatives should be able to assist you in placing your order via phone!




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