My status

[hermss]

Hi, they changed my status from ViB to Insider for a 1$ difference. On December 29th, I went to the sephora at downtown montreal to buy an item for 15$ and because i agreed to use a 10$ (500 pts) discount suggested by the casher your system did not consider my purchase for 15$. I went back to mention it to the girl and her supervisor said they would not change my status for a 1$ and even if it does I should just call cs. But guess what? They did change the statut and cs said they can’t changed it. I would have buy something else if they didn’t say that I will keep my VIB 😭. I’m really pissed because I went there juste to buy something to keep the status. I just need 7$ purchase and I did 15$. Can someone at Sephora do something? It’s really frustrating! 😕😫

[LaurieBT]

@hermss, I'd be happy to look into this further for you. It looks like your private messages are turned off, and you can adjust your preferences in your Community settings (on the browser only, not the app). If you would like to send me a private message with your registered email address, I'll look into this.

Alternatively, for immediate assistance, you may contact our live chat at https://www.sephora.com/beauty/contact-us or call 1-877-SEPHORA (1-877-737-4672). If the chat is unavailable, please keep the page open until the next agent becomes available. Thank you!