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Post in Customer Support

My points are gone!

I purchased a bunch of things a few days ago and noticed that 500 points were deducted from my account and was added to charity? 


I was never asked if I wanted this to happen, the Sephora cashier never communicated this with me. I didn’t even know this option existed until now!


I went to the store and they asked me to call customer service, I called customer service they told me they cannot do anything the points are all gone poof! 

I contacted customer service here they told me to go to the store. Basically nobody knows what to do.


I was planning on keeping my points until I reach Rouge and really counted on every purchase I made.

I never ever complain about anything but this is very very frustrating.



Re: My points are gone!

Hi @Rosevf,


I'm sorry to hear this! I'll send you a message shortly.


Best regards,


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