Sephora

Stores & Services
Find a Sephora

Happening at Sephora

View all

Services

From makeovers to personalized skincare consultations

Free Classes

Get inspired, play with products & learn new skills

cancel
Showing results for 
Search instead for 
Did you mean: 
Post in Customer Support
|

My points are gone!!

I just signed in to purchase a tinted spf and use my points for some travel samples and my points are ALL gone! I had over 2000 points saved up 😞 I’m so upset there was no notification of this. I would have used my points up!

Re: My points are gone!!

Hi @misstep,

 

Points only expire if your account has been inactive for 12 consecutive months or more. You can keep your account active by making a purchase or redeeming a reward or the birthday gift. I'll take a look further and I'll send you a message.

 

Warm regards,

Laurie

1 Reply
Conversation Stats
  • 1 reply
  • 121 views
  • 0 Hearts Given
  • 2 Contributors
testing