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Post in Customer Support
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My order was damaged

My items were damaged in shipping.  I have never received a package that arrived looking like this.  The packaging looked like a discarded box.  The items were not packaged securely and to make matters worse the lid on the candle I purchased was broken and a small piece cut my hand.  I contacted customer support and they replaced a majority of the items.  Also, there was an item missing from the 500 point box I ordered.  I have included pictures.  My birthday is next month and this is one of the few things I look forward to. 

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Re: My order was damaged

@Boogiedown1 I'm so sorry to see that your package arrived in this condition. I see that you have now been assisted with this by phone. I have forwarded this feedback to our distribution center. 

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  • 5D6F326E-B6DE-4378-B41D-9DB2253E7A40.jpeg
  • D197B5E0-1F27-46CD-99AB-FF24FCC7C722.jpeg
  • 41DDFC01-89DF-42F5-912F-66EC115AD1AF.jpeg
  • CA59D44A-FF3A-4F0A-92DB-2B97A4BCC155.jpeg
  • 165C200E-55D2-480B-B978-633BC66AD2F7.jpeg
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