My order detail

[Anonymous]

Hello everyone!! 

I made an order, but after hours after this I receive this notify. What do I have to do? Order again or wait? 

I'll thank your help! 

[LaurieBT]

Hi @Anonymous,

I'm sorry to hear this! I've moved this message to the Customer Support group. I'll take a look at your order now, and I'll send you a private message with more information shortly. 🙂

Best regards,

Laurie

[Anonymous]

Thank you so much! 

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@LaurieBTwrote:

Hi @Anonymous,

I'm sorry to hear this! I've moved this message to the Customer Support group. I'll take a look at your order now, and I'll send you a private message with more information shortly. 🙂

Best regards,

Laurie

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[RGbrown]

@Anonymous

You'll need to post in the Customer Support group so that a mod can see your question and respond. Unsuccessful Authorization can have a variety of reasons, including Sephora not liking your address, Sephora thinking you place too many orders, Sephora thinking you're a reseller, among a myriad of others. 

From personal experience, I can tell you that simply placing another order without finding out the root cause of the Unsuccessful Authorization will likely just lead to another cancellation. Find out why so you can try to fix it before ordering again. Good luck!

[Anonymous]

Thank you!! 

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@RGbrownwrote:

@Anonymous

You'll need to post in the Customer Support group so that a mod can see your question and respond. Unsuccessful Authorization can have a variety of reasons, including Sephora not liking your address, Sephora thinking you place too many orders, Sephora thinking you're a reseller, among a myriad of others. 

From personal experience, I can tell you that simply placing another order without finding out the root cause of the Unsuccessful Authorization will likely just lead to another cancellation. Find out why so you can try to fix it before ordering again. Good luck!

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