My account was stolen and points

[jessica020792]

Dear [Customer Service/Support Team],

This is the second time someone has accessed my account and used my reward points without my permission. I just checked my account and discovered that since April 4th, someone has been logging in, making purchases, and redeeming my accumulated points.

They even redeemed 2500 of my points without my knowledge.

Please look into this matter and help me resolve it as soon as possible. I am very concerned because this has happened to me before.

Thank you very much for your support.

2025-04-04T14:08:59-07:00
Beauty Insider #692
Store redemption
$10 Beauty Insider Cash redeemed 

-500 points

2025-04-04T14:08:03-07:00
Beauty Insider #692
Store redemption
$20 Beauty Insider Cash redeemed

-1000 points

2025-04-04T14:05:15-07:00
Beauty Insider #692
Store redemption
$20 Beauty Insider Cash redeemed

-1000 points

 

 

[LaurieBT]

@jessica020792, I'm so sorry to hear this! It looks like your private messages are turned off, and you can adjust your preferences in your Community settings (on the browser only, not the app). If you would like to send me a private message with your registered email address and phone number, I'll look into this.

Alternatively, for immediate assistance, you may contact our live chat at https://www.sephora.com/beauty/contact-us or call 1-877-SEPHORA (1-877-737-4672). If the chat is unavailable, please keep the page open until the next agent becomes available. Thank you!