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Post in Customer Support
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Missing samples yet again

Just received my latest sephora order without any of the samples I had picked and just no samples at all. This is the FIFTH time in recent months that Iโ€™ve gotten an order with zero samples and itโ€™s kind of disappointing as I usually look forward to testing out the samples I pick when ordering.

 

I would be ok if I got different samples but Iโ€™ve just not been getting any samples at all lately ๐Ÿ˜• 

 

Is this happening to anyone else this frequently??

Re: Missing samples yet again

Happened to me too, just opened the package and samples were missing. 
I thought this only happened to me until I Googled and found this community... ๐Ÿ˜ฅ 
Missing samples happened a lot apparently and there is no other place to reach out about it? If there is a way please let me know. 

 

Re: Missing samples yet again

Iโ€™ve been having similar issues, my order just came in and none of the samples I entered were sent!:( super sad as I was really excited !

Re: Missing samples yet again

Hi @Camryn02,

 

I'm sorry for the trouble! I'll send you a message shortly.

 

Best,

Laurie

Re: Missing samples yet again

This is my second time not receiving samples.

Re: Missing samples yet again

Hi @JachelleM,

 

I'm sorry about this! I'll send you a message.

 

Best,

Laurie

Re: Missing samples yet again

Me too! I received my package today and only got 1 of the 2 samples

Re: Missing samples yet again

@JCY13 I will send you a PM to help. 

Re: Missing samples yet again

@Ruzi97 I'm sorry to hear that! I will send you a PM to help. 

Re: Missing samples yet again

it happened to me as well. And it around a few times so far โ€ฆ. . I do online order cuz I want to get samples too. 

Re: Missing samples yet again

@Rieppp I'm sorry to hear this! I will send you a PM. 

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