Missing samples yet again

[Ruzi97]

Just received my latest sephora order without any of the samples I had picked and just no samples at all. This is the FIFTH time in recent months that I’ve gotten an order with zero samples and it’s kind of disappointing as I usually look forward to testing out the samples I pick when ordering.

I would be ok if I got different samples but I’ve just not been getting any samples at all lately 😕 

Is this happening to anyone else this frequently??

[bbbtttyyy]

Happened to me too, just opened the package and samples were missing. 
I thought this only happened to me until I Googled and found this community... 😥 
Missing samples happened a lot apparently and there is no other place to reach out about it? If there is a way please let me know. 

[Camryn02]

I’ve been having similar issues, my order just came in and none of the samples I entered were sent!:( super sad as I was really excited !

[LaurieBT]

Hi @Camryn02,

I'm sorry for the trouble! I'll send you a message shortly.

Best,

Laurie

[JachelleM]

This is my second time not receiving samples.

[LaurieBT]

Hi @JachelleM,

I'm sorry about this! I'll send you a message.

Best,

Laurie

[JCY13]

Me too! I received my package today and only got 1 of the 2 samples

[keelybt]

@JCY13 I will send you a PM to help. 

[keelybt]

@Ruzi97 I'm sorry to hear that! I will send you a PM to help. 

[Rieppp]

it happened to me as well. And it around a few times so far …. . I do online order cuz I want to get samples too. 

[keelybt]

@Rieppp I'm sorry to hear this! I will send you a PM.