Missing points

[Freelancer47]

Hello,

I'm  missing points from the recent  Ready, set challenge.  I did the in store hair iq quiz on Oct 23.

I never got the 100 points.  I was hoping to use the points during the sale:(

I asked through the customer service feature on October 24, they said the points wappear in 10 days, but they have not:((

I can't see the customer service feature available in the app anymore.... 

[keelybt]

@Freelancer47 I'm not able to reply to your PM, as they are not enabled on your side. You can adjust your account settings (the gear icon) on a desktop or mobile web browser.

[Freelancer47]

OK, l turned on the pm.  Does it work now?

[keelybt]

@Freelancer47 I'm sorry to hear that!  It looks like your private messages are currently turned off. Please send me a private message with your registered email address or you can contact us by phone at 1-877-737-4672 or through our live chat for assistance> https://www.sephora.com/beauty/customer-service